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Dedicated System Support
We provide a comprehensive suite of post-purchase solutions designed to ensure your system operates flawlessly and delivers peak performance.
CERTIFIED EXPERTISE
Our team comprises fully-trained, experienced, and manufacturer-certified service engineers, ensuring unparalleled technical proficiency.
PROVEN RELIABILITY
Benefit from our track record of exceptional customer satisfaction, reflecting our commitment to your success.
GUARANTEED COMPLIANCE
We provide up-to-date insights and support to ensure your system consistently meets industry standards and regulatory requirements.
UNRIVALED PEACE OF MIND
Rest easy knowing your system is backed by our certified and dependable service, minimizing downtime and maximizing operational efficiency.
FLEXIBLE SUPPORT OPTIONS
Choose from a variety of tailored service contracts designed to meet your specific operational needs and budget.
Beyond Distribution: Your Regional Service Partner
Recognized for our professionalism and technical capabilities, we have been appointed as the official service hub for selected partners across ASEAN countries.
Whether it’s installation, troubleshooting, maintenance, or technical consultation—we deliver manufacturer-grade service, locally and reliably.
For Healthcare Providers:
- Faster Turnaround - Minimize equipment downtime with responsive on-site and remote servicing.
- Expertise You Can Trust: Engineers with deep knowledge of medical systems.
- Localized Support: ASEAN-wide coverage with Malaysia as the central hub.
- One-Stop Solution: Seamless coordination from delivery to post-installation servicing.
For Overseas Manufacturers:
- Regional Presence Without Full Setup: Extend your brand’s reach into ASEAN markets through a trusted technical arm.
- Cost-Efficient Operations: Eliminate the need for direct service infrastructure in each country.
- Strong Local Knowledge: We understand the local healthcare landscape and compliance standards.
- Brand Representation: Your customers receive service that reflects your standards and values.
Variety of Service Contracts Available
Explore our array of service contracts designed to cater to your business needs, delivering swift, high-quality, and cost-effective service options. Our exclusive service plans stand as the only factor-certified service contracts available for our systems, ensuring unparalleled reliability.
Premium comprehensive service contract
Premium non-comprehensive service contract
Create your own package with our standard mix-and-match options
Time-of-service (on-site service)
Unlock Strategic Business Advantages
Maximize Operational Continuity:
Leverage proactive preventive maintenance to significantly enhance machine uptime, ensuring your operations run smoothly and efficiently without unexpected disruptions.
Accelerated Problem Resolution:
Benefit from guaranteed on-site response times, minimizing downtime and accelerating the resolution of critical issues, keeping your projects on track.
Uninterrupted Workflow:
Maintain peak productivity and avoid operational halts with our available loaner programs for selected systems, ensuring you stay productive even during extended service periods.
Fortified Investment Protection:
Safeguard your valuable equipment and long-term investment with our exclusive manufacturer-certified service, confidently avoiding the performance risks and warranty complications associated with non-certified third-party parts and service providers.
Expedited Return to Service:
Achieve swift, efficient repairs thanks to our readily available, on-hand genuine parts inventory, drastically reducing repair cycles and getting your systems back online faster.